Associates
CARLA C. CARTER
With over twenty years of experience in management and consulting roles focused on organizational change and individual development, Carla is president of Carter & Associates, Inc. in Phoenix, Arizona. Her accomplishments span the fields of general management, planning, productivity, quality, operations and human resources. She teaches at the University of Phoenix, in its Center for Professional Education and for Arizona State University, in its Advanced Public Executive Program.
Carla was named “one of seven leading women in the Quality field today” by Quality Digest magazine for her ability to install best practice systems and processes. Five of Carla’s clients have won seven prestigious quality and performance excellence awards. She is also known for her exceptional ability in leadership development, organization design/implementation, customer satisfaction, benchmarking, and performance measurement.
She is the author of Human Resources Management and the Total Quality Imperative, as well as numerous magazine and journal articles. She received her MBA from Arizona State University’s Executive Program in 1985 and her BA in Communications from Western Michigan University in 1971.
MARGARET O’DONNELL
Margaret O’Donnell is a senior consultant/facilitator/trainer with Carter & Associates, Inc. She has over twenty years of experience and competencies in strategy development, organization assessment, work process design, team effectiveness, leadership development, continuous improvement, and change management.
Her industry experience spans financial services, health care, technology and the public sector, from federal to local municipalities. She has directed projects in the design and implementation of system-wide performance management processes, customer feedback and satisfaction, leadership development, workforce diversity and process improvement.
Margaret received her BA in Sociology from the University of Minnesota and completed graduate work in Industrial Relations and Organization Psychology.
GARY FORBES
Gary Forbes is a senior consultant/facilitator/trainer with Carter & Associates, Inc. and a professional facilitator with over twenty years’ experience. His clientele includes government agencies, international development organizations, and non-profit and community-based organizations. He is known for his participative, results-driven, and fast paced workshops. He is also a skilled trainer, providing lively seminars in management development topic and quality service skills.
He is a graduate of The American Graduate School of International Management, “Thunderbird”. >From 1985 – 1990 he held senior human resource development positions with Best Western International corporate headquarters and the City of Phoenix. Previous to that he was project director for an international voluntary organization working with Native American communities and community development.
Gary consults with public sector and civil society organizations, specializing in participatory strategic planning events, quality service improvement programs, organizational effectiveness efforts, and shared-responsibility team-building. He has also developed participatory conferences, and designed customized training.
FRANK RUSSO
Frank Russo is a senior consultant/facilitator/trainer with Carter & Associates, Inc. and an experienced engagement manager who is effective in creating market-driven, customer-focused, and employee-committed organizations. He has extensive experience in applying Business Process Reengineering, IT product development & deployment, marketing strategy development, program management, team development, total quality management, and performance measurement techniques to improve overall performance and bottom-line results.
Frank has strong depth and breadth in both corporate and public sector environments. Client responsibilities have involved developing, planning, managing, and delivering technology, marketing, operations, and organization design consulting services to clients. He has worked in many industries from high technology, to government, to healthcare.
Frank holds a MBA in Marketing from University of Missouri and a BA in Mathematics, from Trinity University in San Antonio, Texas.
RUSSELL HANSON
Russell Hanson, a senior consultant/facilitator/trainer of Carter & Associates, Inc., his company TransTech specializes in organizational change efforts, including the design and implementation of high performance work teams, business process improvement, Total Quality Management and management of new technology introduction. For over five years, Hanson has worked with corporations and government agencies to design and facilitate Partnering Workshops.
Russ has assisted such organizations as Motorola, SEMATECH and the State of Arizona with their TQM efforts. He is an instructor of many quality improvement courses, including Process Mapping and Analysis, Cycle Time Management, Statistical Process Control, Design of Experiments, Problem Solving Skills and Design for Manufacturability.
He co-authored Corporate Madness, a book detailing this work team design model and methodology that has been used so successfully at Honeywell and many other companies. Mr. Hanson holds a BS degree in Industrial and Management Engineering from Montana State University and a MS in Industrial and Systems Engineering from Arizona State University.
BARRY SPIKER
Dr.
Barry Spiker is a senior consultant/facilitator/senior
designer with Carla Carter & Associates, Inc. and brings more than 25
years’ experience leading organizational change and directing human
capital development and management.
A management consultant, business strategist and theoretician,
PJ BOUCHARD
PJ has seventeen years of hands on project management experience. She is a senior consultant facilitator/trainer with Carter & Associates, Inc. and has held a variety of director level positions with international high-tech firms and major health care organizations. PJ has also held executive management positions in higher education and various service industries.
She has significant experience in Business Process Reengineering, value mapping, large scale, systemic organizational change, cultural assessment and development, strategic planning and training, workshop design and delivery, team dynamics and development, diversity training, large and small group interventions, executive coaching, leadership development, as well as all key areas of Human Resources.
PJ has her BS in Organizational Behavior from Lesley College, Cambridge, MA and her MBA from Boston University, Boston, MA. She is certified in the Meyers Briggs Type Indicator (MBTI).
LIZZ PELLET
Lizz is a senior consultant/facilitator/trainer with Carter & Associates, Inc. with over fifteen years of experience with international manufacturing firms, major health care organizations and various service industries.
She has significant experience in business process reengineering/value mapping, large scale/systematic organizational change, cultural assessment and development, customer satisfaction programs, total quality management/continuous quality improvement (CQI), strategic planning, strategic instructional programs and workshops, team dynamic/development, diversity training, and large/small group interventions.
Lizz has her BS in Business from Lesley College, Boston, MA and a Fellowship in Change Management from John Hopkins University, Baltimore, MD. She is certified in the Meyers Briggs Type Indicator (MBTI).
PRIS RONAN
Priscilla Ronan,
M.A., is a Project Manager, Senior Consultant/Trainer, and Senior Designer
with Carla Carter & Associates, Inc. and has worked in education,
training and training design for over thirty years in both the non-profit
and public sectors. She is an innovative and energetic instructor
whose humorous and practical teaching style creates a training experience
that is both entertaining and productive. Her clients include Honeywell,
Intel, Motorola, Arizona Public Service Company,
She began her career
as a special education teacher for the Mesa Public Schools winning awards
for Outstanding Teacher for Trainable Mentally Handicapped Students and
served on the Association for Retarded Citizens Board of Directors for
many years. After leaving public school teaching, she began a company
for training design and instruction for adults focusing on interpersonal
and communication skills, teambuilding and leadership retreats. She spent
two years in Arizona Public Service company presenting workshops on balancing
work, health and family called: Life Design: Creating the
Adventure of Your Life with her partners, Bill Erwin and Michael Pryzdia.
She has been designing and training employees in Motorola, Intel, Honeywell
and Indian Health Service for the past eleven years in areas of: Leadership,
Dealing with Difficult People, Peak Performance, Conflict Management,
and many other skill building courses. Her work at Intel included
facilitating a process for visioning an intergenerational center that
was in partnership with Intel and the
LARRY LAMBERT
Larry is a senior consultant and trainer for Carla Carter & Associates, Inc. and President of the L2 Consulting Inc. and has over twenty years of experience consulting internationally with businesses, plus federal and state governments and non-profits in “linking people and processes” to improve financial performance. He is a result oriented consultant with a diverse background in managing change, auditing/assessments, strategic planning, six sigma/business process improvement, training and development, measuring results and benchmarking, with recent experience in successfully managing a global implementation across all lines of the business.
Larry has worked for/with teams at Dell Computer, Motorola Inc., Bio-Reg, Department of Veterans of Affairs, Drive Time, States’ of Arizona and New Mexico, Arizona Department of Transportation, Arizona Army National Guard, Motorola Ltd. Scotland, Toshiba, McDonnell Douglas, Chambers Electronic Communications and American Productivity and Quality Center (APQC).
DAVID SKINNER
David is a senior consultant with Carla Carter and Associates. He is known internationally for his work with 5S and lean principles to help organizations improve productivity and eliminate waste. He has written, consulted and lectured widely for various industries including manufacturing, banking, healthcare and government. With over fifteen years experience, he brings a wealth of knowledge to the challenges of organizational change.
In addition to lean principles and 5S, David brings knowledge of various approaches to help his clients achieve organizational excellence including organizational assessment using Baldrige criteria, strategic planning and policy deployment, and leadership and management development.
DENNIS SOWARDS
Dennis is a senior consultant and trainer with Carla Carter & Associates, Inc. and is Manager of Continuous Improvement and Communications with over 20 years experience in Quality Management. In his current position he is responsible for implementing improvement initiatives including FLEX, Lean Construction, 5S’s, and root cause analysis. Dennis has over 22 years of senior level experience with a record of achievement in Continuous Improvement, Total Quality Management, Industrial Engineering, and Management Consulting. Strengths include proven leadership and technical analysis in problem solving and group facilitation and the ability to function effectively in a rapidly changing technological and organizational environment.
DR. CHRIS LOCKWOOD
Dr. Lockwood is an associate of Carter & Associates, Inc. He serves on the Arizona Governor’s Advisory Council on Quality and is an active trainer and consultant. Chris is on the faculty of Northern Arizona University where he teaches both undergraduate and graduate courses in leadership, organization strategy and human resource management. Chris has also served as a judge for the Arizona Governor’s Awards for Quality based on the national Malcolm Baldrige criteria. Chris has a Ph.D. in business administration from Arizona State University.
His thirty years of management practice, training and consulting experience have focused on organizational assessment, strategic management, employee selection and measurement improvement issues. Chris has published numerous articles in management journals and in the proceedings of national conferences. His work has appeared in Arizona Business, the Journal of Applied Psychology, Journal of Vocational Behavior, Organizational Behavior Teaching Review, and Personnel Administrator. Dr. Lockwood’s professional memberships include the Academy of Management, the American Society for Quality, the Arizona Business Leadership Association, the Arizona Quality Alliance, the Decision Sciences Institute, Northern Arizona Human Resource Association, and the Strategic Management Society.
GERRY BRUNO
Gerry is a senior consultant and trainer for Carla Carter & Associates, Inc. and is President and founder of Gerard Bruno Associates, a management consulting firm specializing in leadership, process and quality improvement.
Gerry has twenty-three
years progressive experience as a manager. He has been actively involved
in process improvement since 1979. At that time, he developed a process
improvement program that reduced the number of steps in existing work
flows by an average of 62% with corresponding reductions in cycle time
and error rates. Gerry is a part time instructor for
JIM PALATINE
Jim is a Senior Consultant and Trainer for Carla Carter & Associates, Inc. and is founder of Transition Systems, a firm that assists businesses achieve step-change improvements to their infrastructure and commercial business processes by engaging proven systems for change. The core of Jim’s background includes management consulting, general management, business development, sales, engineering, and customer service. Jim has earned the reputation of leading organizations through step-changes in performance with keen creativity and practical mechanical implementation.
Jim recently served
as an Adjunct Professor in BentleyCollege ’s Management Department where
he teaches Operations Management courses for the MBA program. In
addition, he has developed and released a specialized information technology
solution that addresses value-added process improvement for service and
manufacturing enterprises. Prior to founding Transitions, Jim served as
Plant Manager at Goodrich Corporation’ Refurbishment Division; a medium
sized manufacturing and service plant that served the aircraft engine
aftermarket. In addition to P&L responsibility, Jim redesigned
and turned-around the company’s small engine business unit that improved
product line profitability nearly 300%, reduced sales-to-delivery lead
times 50% and increased sales by 50% in the first year.
JAY P GORDON (COL)
Jay Gordon is a senior consultant/facilitator/trainer of Carter & Associates, Inc. and is recently retired from the position of Director of Strategic Plans and Policies for the Arizona Army National Guard (AZARNG). Jay has over twenty years of experience in the military and has been actively involved in the Performance Excellence initiative at the AZARNG since its inception in 1992.
Jay was initial catalyst in bringing Total Quality Management to the Logistics division. During that time, a methodology for Performance Improvement was crafted for the division that has since been replicated throughout the Guard. One of his Supply division process improvement teams received national recognition for being best in class for cycle time reduction. Additionally, he joined in championing the Guard's Baldrige-based internal assessment process and application for the Army Community of Excellence Award in 1994. The AZ Guard received "Gold" recognition in that competition and continues to win high honors nationally.
Upon assuming his current position, Jay became an integral member of the team sponsoring broad implementation of strategic planning and the supporting strategies/plans for Information Technology, Marketing, Human Resources, Finance and Performance Excellence. His BA in Liberal Arts (1969) and MS in Education (1983) were awarded from Arizona State University.
MARIA MUTO
Maria Muto is a senior designer for Carla Carter & Associates, and has worked in the training field for almost two decades. Her consulting firm, Muto Management Associates, has designed and delivered customized training programs for over eight years. Clients have spanned a variety of industries and include Honeywell, Worldwide, Motorola, Phelps Dodge, Dial Corporation, Sara Lee, Del Webb, Erricson's, GES, American Airlines, and others.
MICHELLE BEAULIEU-HANCOCK
Michelle Beaulieu-Hancock is the office manager and desktop publisher for Carla Carter & Associates, Inc. She is the President of MTB Virtual Business Services. She has more than 9 years experience in her administrative field.
Her experience and expertise includes desktop publishing, coordination of public and private proposals, creation and coordination of marketing and training materials and presentations, creation of graphics, forms, letters, newsletters, charts, project tracking, survey compilations, management reports and implementation of supervisory personnel policies and procedures, and large construction project funds control. In her positions at various firms, Michelle has implemented training policies and procedures, created corresponding training manuals, and trained her piers as well as higher management in organizational proceedings that each company adopted.
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