Human Resources Management and the Total Quality Imperative
by Carla C. Carter, ISBN 0-8144-5081-4"Extraordinarily comprehensive, chock-full of prescriptions, applications, and examples. I can't imagine any quality champion venturing out without this compass and map in hand. You'd get lost, and so would your organization." - Jim Kouzes, President, Tom Peters Group Learning System and co-author of the Leadership Challenge
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