Publications

Free White Papers

If you are interested in changing your organization's culture, be sure to download our white paper (132 KB PDF Document) on Culture Change.

If you would like to learn more about measuring organizational performance, be sure to download our white paper (176 KB PDF Document) on Performance Measurement.

NEW
If you want to know more about transferring knowledge from retiring gurus, be sure to download our white paper (256 KB PDF Document) on Knowledge Management.

Booklets

Fast Track Baldrige Assessment
This instrument is meant to be used with organizations or smaller work groups to assess their own strengths and areas of opportunity as they relate to the Baldrige criteria. A quick scoring assessment tool offers your business unit the opportunity to establish a baseline performance indicator. The guide also includes some tips on how to use the results. Great for a quick look at your effectiveness and where your firm can focus attention on improving performance fast. This instrument can be purchased online for $9.50. Discounts are available for orders of 25 or more upon request.

Making Measurement Work
This booklet is meant to act as a practical guide to action in improving performance measurement and measurement systems. It will move organizations beyond elementary levels of measurement into a more complex, systems perspective. This booklet addresses varying readiness levels so that firms are able to implement better and more successful methods, building on their current practice. Five approaches, including the Balanced Scorecard, and ten different uses of measures are described. Practical tools to aid in decision making and effective use of measures and measurement systems are included. This booklet can be purchased online for $19.95. Discounts are available for orders of 50 or more upon request.

Books

Human Resources Management and the Total Quality Imperative. by Carla C. Carter, ISBN 0-8144-5081-4

Extraordinary Praise for an Extraordinary Book

"Extraordinarily comprehensive, chock-full of prescriptions, applications, and examples. I can't imagine any quality champion venturing out without this compass and map in hand. You'd get lost, and so would your organization." - Jim Kouzes, President, Tom Peters Group Learning System and co-author of the Leadership Challenge

New editions are CURRENTLY SOLD OUT! Used Copies are available at Amazon.com!

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