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CARLA C. CARTER PMP, CPT
With over twenty years of experience in management and consulting roles focused on organizational change and individual development, Carla is president of Carter & Associates, Inc. in Phoenix, Arizona. Her accomplishments span the fields of general management, planning, productivity, quality, operations and human resources. She teaches at the University of Phoenix, in its Center for Professional Education and for Arizona State University, in its Advanced Public Executive Program.
Carla was named “one of seven leading women in the Quality field today” by Quality Digest magazine for her ability to install best practice systems and processes. Five of Carla's clients have won seven prestigious quality and performance excellence awards. She is also known for her exceptional ability in leadership development, organization design/implementation, customer satisfaction, benchmarking, and performance measurement.
She is the author of Human Resources Management and the Total Quality Imperative, as well as numerous magazine and journal articles. She received her MBA from Arizona State University's Executive Program in 1985 and her BA in Communications from Western Michigan University in 1971.
Dennis is a senior consultant and trainer with Carla Carter & Associates, Inc. and is Manager of Continuous Improvement and Communications with over 20 years experience in Quality Management. In his current position he is responsible for implementing improvement initiatives including FLEX, Lean Construction, 5S's, and root cause analysis. Dennis has over 22 years of senior level experience with a record of achievement in Continuous Improvement, Total Quality Management, Industrial Engineering, and Management Consulting. Strengths include proven leadership and technical analysis in problem solving and group facilitation and the ability to function effectively in a rapidly changing technological and organizational environment.
Leslie Orr is a consultant and designer with Carla Carter & Associates, Inc. She has 20 years of professional experience in the analysis, educational design and development field. She has successfully been a consultant/contractor for such entities as Training Associates, Inc., America West Airlines, and Right Management Consultants. Leslie has also been a training manager for the Scottsdale Insurance Company and Motorola's Cellular Division and a regional consultant for Motorola University. Leslie developed best practices programs for Motorola University, which she delivered in Asia (including Beijing China), UK and Europe. Leslie also worked with Motorola customers in Asia, Europe and the U.S., developing needs assessments that were used to design training solutions for all these business units. More recently, Leslie has worked on process improvement processes, mapping process steps and creating task analyses, helping organizations to streamline work and improve efficiency.
GREG CROOK- LSSBB
Greg Crook is a senior consultant and senior trainer for Carla Carter & Associates Inc. He has been practicing Process Improvement and Change Management for more than 10 years, as both an internal and external consultant. He brings a strong analytical base, BSEE, to the process improvement methods, integrated with the skills and knowledge to implement the people changes necessary to make lasting improvement.
Greg has been involved in process improvement in a variety of industries including, aerospace, food manufacturing, financial, and pharmacy benefit management. He is experienced developing and delivering training in the statistical and change tools for process improvement and management, and the process facilitation and project management to insure project success.
Gary Forbes is a senior consultant/facilitator/trainer with Carter & Associates, Inc. and a professional facilitator with over twenty years' experience. His clientele includes government agencies, international development organizations, and non-profit and community-based organizations. He is known for his participative, results-driven, and fast paced workshops. He is also a skilled trainer, providing lively seminars in management development topic and quality service skills.
He is a graduate of The American Graduate School of International Management, “Thunderbird”. >From 1985 – 1990 he held senior human resource development positions with Best Western International corporate headquarters and the City of Phoenix. Previous to that he was project director for an international voluntary organization working with Native American communities and community development.
Gary consults with public sector and civil society organizations, specializing in participatory strategic planning events, quality service improvement programs, organizational effectiveness efforts, and shared-responsibility team-building. He has also developed participatory conferences, and designed customized training.
Ken Helman is a project manager and senior consultant for Carla Carter & Associates and president of Optimum Management Solutions. His specialty is executive coaching and leadership development. Probing and determining each client company's needs and providing excellent results are his top priorities. Ken's specialty is Executive Coaching. Working with CEOs, Presidents, Vice Presidents, Directors and Managers, he enables clients to optimize business results through pragmatic and results-oriented development and perspective, bringing performance to new heights.
Russell Hanson, a senior consultant/facilitator/trainer of Carter & Associates, Inc., his company TransTech specializes in organizational change efforts, including the design and implementation of high performance work teams, business process improvement, Total Quality Management and management of new technology introduction. For over five years, Hanson has worked with corporations and government agencies to design and facilitate Partnering Workshops.
Russ has assisted such organizations as Motorola, SEMATECH and the State of Arizona with their TQM efforts. He is an instructor of many quality improvement courses, including Process Mapping and Analysis, Cycle Time Management, Statistical Process Control, Design of Experiments, Problem Solving Skills and Design for Manufacturability.
He co-authored Corporate Madness, a book detailing this work team design model and methodology that has been used so successfully at Honeywell and many other companies. Mr. Hanson holds a BS degree in Industrial and Management Engineering from Montana State University and a MS in Industrial and Systems Engineering from Arizona State University.
Dr. Barry Spiker is a senior consultant/facilitator/senior designer with Carla Carter & Associates, Inc. and brings more than 25 years' experience leading organizational change and directing human capital development and management. A management consultant, business strategist and theoretician, Mr. Spiker draws from his background in the private sector as both corporate executive and start-up entrepreneur and from his knowledge as an educator and researcher. An expert on related subject matters, Mr. Spiker has published nine books and 15+ refereed articles in applied research, communication, organizational development and human capital. He has also authored for publication and/or presentation numerous papers and white papers at invited talks and workshops. His subject expertise, analytical research and incisive forecasting make Mr. Spiker a contributing leader in the emerging science of “transformation,” the next evolution of change management. Mr. Spiker 's consulting clients achieve critical results with solutions that employ the most progressive technologies in business today. He recently combined consulting and teaching in managerial skills and organizational change as the Markley Visiting Professor of Management at Miami University 's Richard T. Farmer School of Business in Oxford, Ohio. He currently is a Senior Research Fellow with the University of Indianapolis ' Center for Aging and Community focusing on the value of older workers.
DR. CHRIS LOCKWOOD
Dr. Lockwood is an associate of Carter & Associates, Inc. He serves on the Arizona Governor's Advisory Council on Quality and is an active trainer and consultant. Chris is on the faculty of Northern Arizona University where he teaches both undergraduate and graduate courses in leadership, organization strategy and human resource management. Chris has also served as a judge for the Arizona Governor's Awards for Quality based on the national Malcolm Baldrige criteria. Chris has a Ph.D. in business administration from Arizona State University.
His thirty years of management practice, training and consulting experience have focused on organizational assessment, strategic management, employee selection and measurement improvement issues. Chris has published numerous articles in management journals and in the proceedings of national conferences. His work has appeared in Arizona Business, the Journal of Applied Psychology, Journal of Vocational Behavior, Organizational Behavior Teaching Review, and Personnel Administrator. Dr. Lockwood's professional memberships include the Academy of Management, the American Society for Quality, the Arizona Business Leadership Association, the Arizona Quality Alliance, the Decision Sciences Institute, Northern Arizona Human Resource Association, and the Strategic Management Society.
Gerry is a senior consultant and trainer for Carla Carter & Associates, Inc. and is President and founder of Gerard Bruno Associates, a management consulting firm specializing in leadership, process and quality improvement.
Gerry has twenty-three years progressive experience as a manager. He has been actively involved in process improvement since 1979. At that time, he developed a process improvement program that reduced the number of steps in existing work flows by an average of 62% with corresponding reductions in cycle time and error rates. Gerry is a part time instructor for Northern Essex Community College, Center for Business and Industry. In this capacity he teaches a three credit course titled, "Introduction to Total Quality Management". He also conducts public workshops through the college on Process Analysis, PokaYoke (Japanese mistake proofing) and Employee Suggestion and Reward Systems. Gerry holds teaching certifications in Business Process and Cycle Time Management (Texas Instruments) and Introduction to Continuous Quality Improvement (SEMATECH). He is the author of "The Process Analysis Workbook for Government: How to Achieve More with Less" (ASQ, 1994) and several process improvement and CQI implementation manuals. Gerry is a regularly featured speaker at national and international forums on business process improvement and re-engineering.
Jim is a Senior Consultant and Trainer for Carla Carter & Associates, Inc. and is founder of Transition Systems, a firm that assists businesses achieve step-change improvements to their infrastructure and commercial business processes by engaging proven systems for change. The core of Jim's background includes management consulting, general management, business development, sales, engineering, and customer service. Jim has earned the reputation of leading organizations through step-changes in performance with keen creativity and practical mechanical implementation.
Jim recently served as an Adjunct Professor in Bentley College 's Management Department where he teaches Operations Management courses for the MBA program. In addition, he has developed and released a specialized information technology solution that addresses value-added process improvement for service and manufacturing enterprises. Prior to founding Transitions, Jim served as Plant Manager at Goodrich Corporation' Refurbishment Division; a medium sized manufacturing and service plant that served the aircraft engine aftermarket. In addition to P&L responsibility, Jim redesigned and turned-around the company's small engine business unit that improved product line profitability nearly 300%, reduced sales-to-delivery lead times 50% and increased sales by 50% in the first year.
Michelle Beaulieu-Hancock is the office manager and desktop publisher for Carla Carter & Associates, Inc. She is the President of MTB Business Services which opened its doors in 1999. She has worked in the administrative/desktop publishing field since 1995.
Her experience and expertise includes desktop publishing, coordination of public and private proposals, creation and coordination of marketing and training materials and presentations, creation of graphics, forms, letters, newsletters, charts, project tracking, survey compilations, management reports and implementation of supervisory personnel policies and procedures, and large construction project funds control. In her positions at various firms, Michelle has implemented training policies and procedures, created corresponding training manuals, and trained her peers as well as higher management in organizational proceedings that each company adopted.