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Carla Carter & Associates Inc. Publications and Press



Free White Papers

Culture Change
Culture Change
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Performance Measurement
Performance Measurement
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Knowledge Management
Knowledge Management
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Executive Guides

Making Measurement Work
This booklet is meant to act as a practical guide to action in improving performance measurement and measurement systems. It will move organizations beyond elementary levels of measurement into a more complex, systems perspective. This booklet addresses varying readiness ... Read more


Human Resources Management and the Total Quality Imperative
by Carla C. Carter, ISBN 0-8144-5081-4
"Extraordinarily comprehensive, chock-full of prescriptions, applications, and examples. I can't imagine any quality champion venturing out without this compass and map in hand. You'd get lost, and so would your organization." - Jim Kouzes, President, Tom Peters Group Learning System and co-author of the Leadership Challenge

New editions are CURRENTLY SOLD OUT! Used Copies are available at!
EBook $14.95 | Hard Copy $19.95
To order, please call our office at 480-922-0043 or Email us at


Carla Carter on Change, APMG Radio May 2013
The Strategic Consultant, The Suit February 2011
Harvesting the Knowledge of Retirees, KM Review 2004
Benchmarking way to better all businesses, The Business Journal, September 1998
Total Quality Womanagement: An inside look at women in quality, Quality Digest, October 1994